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Regulations

Owner: Rg-art Renata Goraczko

e-mail: renia0505@gmail.com

tel.0048793973008

 

 

 

Placing an order

The list of products in the online gallery does not constitute an offer in terms of Civil Code. It does represent the invitation to make an agreement.

The order is made in single units, therefore it is not possible to order more units of the same product.

The best practice is to make a payment for the order after confirmation e-mail is received by a Customer. The confirmation e-mail will be sent to Customer. The Customer can also ask for confirmation of the order by calling the following phone number: 0048 793973008.

We also offer to make a personalized purchase, which is not available on our website. The Customer can do that via call, e-mail or in person. If the Customer considers the offer attractive and place the order, the Customer is kindly requested to make the payment upfront. The amount will be mutually established with the Customer beforehand.

Payment:

The Customer is asked to make a payment for the order via wire transfer into the bank account provided in the e-mail confirming the order. 

The payment via wire transfer must include the order ID in the tittle of the wire transfer.

Shipping costs for foreign customers will be included in the email when the order is placed.

Order execution

We will realize the order during the first 3 business days after the full payment (including shipment costs) is reported on the bank account provided in e-mail which confirms the order.

We will cancel the order if the full payment (including shipment costs) will not be reported on our bank account after 5 business days after the time of making a purchase.

The customer covers shipment costs, unless otherwise stated.


The customer will be informed via e-mail after the product is sent.

The Customer is kindly asked to inform about a product which was not delivered after 14 days after the shipment was sent. The complaint will be made towards the carrier and after successful result, all the funds with shipment value would be returned.

Order cancellation

In order to cancel the order, the customer is kindly ask to inform us via a call at 0048 793973008 or vie e-mail: renia0505@gmail.com

Returns and complaints

According to the established Law, the Customer may return the order after 14 days counting from the day the shipment was delivered. The order may be returned without giving a reason. The following two conditions need to be fulfilled in order for the aforementioned to hold true:

  • The product was not made on the special order
  • The product is not damaged

In order to return the order, the Customer is kindly asked to

  •  Inform about the return via e-mail and send the note to the following e-mail address: renia0505@gmail.com
  • Send the product directly to the following address: Renata Goraczko, ul. 3 maja 9, 38-500 Sanok Polska.The  Customer is kindly asked to cover shipment expenses and send it via registered, priority shipment. We do not accept cash on delivery shipments.

After we receive the returned order:

  • We would inform the customer via e-mail.
  • We would return the full payment for the order withaut shipment costs via wire transfer to the same bank account as the payment for the order was received.

In order to raise a complaint about the order, the customer is kindly asked to:

  •  Inform about the return via e-mail and send the note to the following e-mail address: renia0505@gmail.com
  • We would look into the customer’s complaint about the order and if accepted the Customer is kindly asked to send the product directly to the following address: Renata Goraczko, ul. 3 maja 9 38-500 Sanok Polska.

The Customer is kindly asked to cover shipment expenses and send it via registered, priority shipment. We do not accept cash on delivery shipments.

  • After we receive the order which regards the complaint:
  • We would inform the customer via e-mail.
  • We would return the full payment of the order via wire transfer to the same bank account as the payment for the order was received.

Privacy Policy

According to personal data protection policy We are obliged to provide safe environment for personal data of the Customer and not disclosed to third parties.

The contact details of the Customer would be used only for contact purposes with the Client during the process of purchase and order completion.

Closing statement

By placing the order the Customer agrees to the Rules and Regulations.

Law on copyright protects the intellectual property of the owner. Without the acceptance of the owner, one cannot copy, reproduce and circulate none of the elements displayed on the website.

 

Parties will try to settle a dispute amicably.

 

If you have any questions, send me a message renia0505@gmail.com or call me  00793973008.

 

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